By: horse apples

horse apples — Mon, 12 Dec 2011 13:10:33 +0000

city link are not fit for purpose. they are more suited to cleaning out litter trays with their mouths.
they persistently fail to deliver to working people, instead they take the goods to a depot dozens of miles away and you have to collect them!
this is an insane policy for a delivery company
i hope they fold with immense debts for the benefit of mankind as a whole

By: Andy T

Andy T — Fri, 17 Dec 2010 21:05:33 +0000

My sympathies to you Lewis.
There are other problems with City Link and companies who use them. City Link clearly have had major problems if you search for “theft by City Link personnel” on the web. SO BEWARE OF YOUR STUFF VANISHING INTO THIN AIR. Is it a scam or what? You decide…
A City Link driver picked up 4 suitcases from our home to be delivered and shipped by the Excess Baggage Company. When my wife went to fill in the line to indicate 4 packages were being sent – the driver prevented her from doing this and got impatient with her for even trying. This made her curious, especially given that the line above on the form clearly had the package count for a previous customer’s pick up.
OK, so eventually we get notified that only 3 packages have turned up at the other end when Excess Baggage Company took receipt of the packages. Needless to say Excess Baggage weren’t concerned or alarmed when counting the packages and presumably didn’t bother checking why bags marked 1 of 4, 2 of 4 and 4 of 4 might be missing an obvious 3 of 4. This method of marking bags was advised by them – but I guess the warehouse guy can’t read so it’s not too effective.
So Excess Baggage went through the delaying tactic of “putting out a tracer” to locate the missing baggage. They never found it, what a surprise!
This whole affair has been really distressing for my wife who had packed her wedding dress, many of her best clothes and belongings in this third bag. What happened and who really cares?
It is the way of doing business in Britain these days. Just don’t expect your bags or goods to get through. Of course you can take out insurance on items getting lost, as we did, but this just makes the cost astronomical if you attempt to insure the true value of your property. And some things are just not replaceable. There must be a lesson here.

By: Wei

Wei — Wed, 07 Oct 2009 12:00:44 +0000

Hi I find myself in the same situation as you did three years ago!! I ordered a laptop from ebuyer with extra payment for “next day delivery”, and up to now the parcel has been “missing” for two days, and city link say they are still looking for it!!!

By: Moz

Moz — Wed, 07 Jun 2006 21:14:13 +0000

Any update Lewis?

Comments on: Citylink are useless, eBuyer don’t care

By: horse apples

By: Andy T

By: Wei

By: Moz