Archive for the ‘General’ Category

MSDTC through a firewall to an SQL cluster with RPC

Sunday, August 16th, 2009

It’s not a pretty title and it’s not a pretty subject, that much I can tell you. Strap in, this one’s a biggy….

The company I work for are busy developing an application that will make use of DTC from a DMZ, firing queries back to SQL using MSDTC hosted on an active-passive Microsoft Cluster running SQL 2005 all through a firewall. All of which I might add have been configured by me, so I know them like the back of my hand. On Wednesday this week I was given the above problem with a requirement to make it work on said highly available SQL 2005 Cluster by the following Tuesday. The obvious problems of ensuring uptime meant the work could only really be done out of hours and so it came down to doing it on a Sunday.

I obviously spent a fair amount of time researching the problem before Sunday and admittedly, lots of people have had the same issue so finding several KB article explaining how to achieve each task wasn’t too difficult but none of them really covered every aspect of what I was doing. Either they were about getting DTC working over a firewall or they were about configuring DTC on a cluster.

When you configure SQL Server 2005 on a Microsoft Cluster Server, the DTC resource is, as far as I can remember, added to the SQL cluster resource group. In one KB article I found, Microsoft recommends moving DTC to another resource group. I concluded, perhaps incorrectly, that while DTC is only being used for SQL, there is little sense or benefit in separating the resource from the SQL group. After all, if the SQL resource group is down, DTC won’t be used anyway. That’s not to say that if you use DTC for another purpose, other than SQL queries, that Microsoft’s recommendations shouldn’t be followed – they should.

Right, down to it then….

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Orange cancel their terms change plans – people power!

Wednesday, August 12th, 2009

I received the following email from Orange Customer Services at 8:55am.

Dear Lewis

Thank you for your email regarding the changes to your talkplan.

I was sorry to learn that you are unhappy with the changes to your talkplan and I apologise for the disappointment caused.

“Orange recently decided to make changes to contract customers’ call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.

However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided for the time being not to go ahead with the proposed changes.

It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt.”

If you require further information please call the help desk on 07973 100 150 from a landline, or 150 from your Orange phone where a representative will be pleased to assist. Our operators are available 8am to 10pm 7 days a week

Please ask about our new ‘TRY’ packages which may enable you to try something new on your phone for free or discover a service which you may find useful such as Internet on the move, picture messaging and much, much more.

Please be advised that the answers to many common queries can be found in the Frequently Asked Questions section in the Help and Support option on the Home page of our website, www.orange.co.uk.

I trust the above information is of assistance.

Kind regards

Tracy

Orange Online Services

Through the most recent post and on Bitter Wallet’s site, I believe Orange have promised to honour such cancellations where people have already received (or will receive) a PAC. We’ll see where this goes from an official announcement through the Guardian.

It’s a great story and a definite victory for the people who, I’m sorry to say, are usually the ones left holding the bill when a large corporate company decides it wants to change something to the customer’s detriment. Well done everyone that told Orange they were wrong!

- Lewis

Orange contract cancellation letter.

Saturday, August 8th, 2009

Dear Sir/Madam,

At 19:21 on  7th August 2009 I received a text message stating that Orange were altering pricing structures for calls that are not included in my plan.

This is an alteration to a contract which I signed and agreed on 26th June 2009.

In the terms and conditions of the contract to which I agreed, the contract clearly states:

“4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

“4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period.”

As a result of the contract alteration (varying of terms) by Orange, I made contact with Orange customer services three separate times around approximately 09:15 on 8th August 2009 to begin the process of cancelling the contract since I do not agree to the new contract terms and conditions.

I was advised by at least three separate Orange representatives that I was not “eligible” to cancel as I was not exceeding my plan minutes. However, as stated in the text message sent by Orange:

“Hi from Orange. From 14 September we’ll be changing the cost of some calls that are not included in your plan. See http://orangeworld.co.uk/r/11/ for details.”

This message clearly states that the alterations Orange are making are outside of my plan, therefore I am affected and therefore I have a legal right, under the terms and conditions of the contract, to cancel.

My requests to cancel the contract were repeatedly ignored by telephone and I was categorically told in the rudest possible manner that my contract would not be cancelled because I was not “eligible”. Orange is in breach of the contract’s terms and conditions and is not abiding by a request to cancel the contract without penalty buy-out clauses.

I am notifying Orange as requested in writing, stating my disagreement with the alterations to the contract terms and conditions and, under the terms and condition of the contract, request that the contract is cancelled immediately with no penalties and a Porting Authorisation Code (PAC) be forwarded to allow me to transfer my telephone number. I expect this to take no longer than seven days.

If I do not receive any response within seven days, I will raise my complaint directly with Ofcom for them to deal with on my behalf.

Regards

Lewis Roberts

Last Minute Sunset

Thursday, August 6th, 2009

Last Minute Sunset

BBC SPORT | Motorsport | Formula 1 | Schumacher makes shock F1 return

Wednesday, July 29th, 2009

BBC SPORT | Motorsport | Formula 1 | Schumacher makes shock F1 return.

Wow… I hope Felipe recovers completely and makes a return to F1 soon but this is some hot news! Schumacher is making a return to Formula 1 (assuming all goes well with a physical of course)

Should make for an interesting European GP in a couple of weeks.

-Lewis

BBC – Earth News – People steal meat from wild lions

Tuesday, July 28th, 2009

BBC – Earth News – People steal meat from wild lions.

You’re ‘avin a giraffe mate!?

Lazy bastards! We’re at the top of the food chain, surely we (humans) can catch and kill an antelope!?

-Lewis

BBC NEWS | World | Americas | Obama regrets ’stupid’ comments

Friday, July 24th, 2009

BBC NEWS | World | Americas | Obama regrets ’stupid’ comments.

Quick, let’s jump on Barack for having an opinion/feelings!

Perhaps given his position he isn’t allowed to express an opinion or feeling just in case he hurts someone’s feelings? Well boo hoo. The cop should have applied a few braincells and looked at a few photographs dotted around the home before demanding the Prof’s ID. I assume that’s exactly why Barack called it “stupid” – which it was.

Barack, you keep being human mate. Ignore the “critics” – unsurprisingly that’s what their job is – to criticise.

-Lewis

PC Pro: News: Microsoft finishes Windows 7

Thursday, July 23rd, 2009

PC Pro: News: Microsoft finishes Windows 7.

Looks like Microsoft’s Windows 7 development team have handed over the code for the new version of their operating system to manufacturers and OEMs.

I was so impressed with the release candidate that I’ve already bought my copy!

-Lewis