This just gets better and better, how many blog posts have I got on the go due to crappy service of one sort or another? I seem to attract stupidity.
I got the screws from Samsung, four of them, but there’s one problem, well, four of them. They’re pan-head self tapping screws, you know, the kind that you would use to screw two bits of wood together.
This is a properly threaded M4 type screw as supplied with the mounting bracket I bought.
And this is what they sent me.
Can you see the difference? Now forgive me for being a bit of a stick in the mud but lets say I decided to have a go at re-tapping the M4.5 holes Samsung manufactured in to my TV using these screws and I slipped with the screwdriver. Who’s fault is it? Samsung would say mine of course. What if I make a complete total and utter balls of the re-tap and knacker the threads beyond repair? I’m sorry but I just cannot accept crap. The TV is fantastic, the plate in the back is horrific.
Anyway, I’m not going to use the screws they sent. I’ll have a full refund before I accept anything less than what it should be. Samsung’s warranty clearly states that it covers manufacturing defects and boy is this a big one!
Stay tuned, this aint over yet.
Hey guys, thank god i found this forum!
ok bascially i have had my LE40R73BDX for a while now sitting on the stand provided. I have now decided to put it up on the wall but how i wish i read this forum before i did! ok so now i know i won’t be able to find 4.5mm screws i’ll stop looking! im only having this problem with the top two screws where as the bottom two allow a 5mm to fit perfectly. As it is a 40 inch TV i am very reluctant in using dodgy methods.
Any advice? how do i do this tapping out to 5mm business?
Unfortunately for me i have already screwed in the frame of the wall bracket to my wall but can’t put the brackets on the back of the TV…very unsightly indeed!! help!
After ordering my Samsung i found this page when looking information how to fit the via vm7700 on it. So i cancelled my order today and try to restudy the subject and look for alternative brands. Thank you guys, you saved me a lot of trouble!
I have a Samsung LE32r74bd purchased from dixons online in March. I have just come across this problem. using the M5 Bolts that come with my Mount it is very obvious that they do not fit. I will be contacting Samsung but do not expect any joy as they were next to usless when it cam to finding a new blanking plate for the TV when mine became lost during our house move.
I’m now off to B and Q to look for a solution. i will report back.
Kind regards to all
Jim
So I’m not alone with this problem. I wasted 2 weeks trying to sort the problem out and finally got it sorted from a company called tv-brackets.co.uk I saw in relative topic on this site. The bracket is fine and my TV us on the wall!
For what it’s worth, Happy New Year to all reading this posting and especially for those at Samsung.
The saga continues. I’m stunned after all these months Samsung haven’t got off their bottoms and accepted the problem. I bought a pair of 32″ flat screens for my kids and can’t get the screws required to wall mount. 4 calls to 4 different Samsung help desks and the final one suggested I go and buy M4 machine screws. Having chanced upon this blog site I’m now even more confused and don’t know exactly what I need. I assume the M5′s sound like a good option so I’ll see what I can find and post my results. Any specific feedback to assist would be appreciated.
Quick update from last posting.
A trip to B&Q has furnished me with M6 x 20 long machine screws which have done the trick.
Not M4 and not M5. M6 x 20mm long because the plate I have for mounting the TV overlaps a raised back section and needs packed off the TV. 10mm spacers will be required. If the mount was able to rest directly against the back of the TV then M6 x 12 would work. A pack of 12 from B&Q costs £1.98. Not much for Samsung to fork out if they wanted to apply themselves.
I have also ordered the 3BA screws to see if they work and I’ll advise later although I believe them to be 1/2″ long so probably not in my case. Hope this helps.
This is one of the reasons I love the Internet! We’ve had our Samsung LE32R87BD for a couple of weeks and today I set about fitting it to the wall. The bracket had arrived during the week (from http://www.tv-wall-brackets.co.uk), I’d checked all the parts were there, agreed with the missus where the tv should be fixed, moved the valuables out the way, got the drill out, assembled the mounting bracket to go on the back of the tv and offered it up. The bracket came with M3, M4, and M5 screws – M5s looked about right, and the top-right one fitted perfectly. But not the others – tried various combinations before concluding that 3 of the 4 threaded inserts were damaged – had I paid full price for seconds? While coming to terms with having to traipse back to Comet with the tv in it’s box, I found this website. I am not alone! Although wish I’d found this before buying the tv.
FYI our LW15E23CB tv (also a contender to be wall-mounted) has four good M3 threads, and our CN15VSAN monitor has the factory-fitted VESA stand fitted with what look like M4 Taptite screws – now where can I get some M5 Taptites…
Have now changed my handle to WELL HUNG
The saga ends for me. The M6′s have done the trick. Since then I have received additional 3BA screws which WILL NOT hang the 32″ TV, they are too small. So if anyone out there wants them, please mail me on neilsmacdonald@hotmail.co.uk for postal details. It will only require a stamped addressed envelope to the value of £1. There are 10 screws so may manage two TV’s. Wish you all the best in your efforts to secure your TVs to the wall.
Good news everyone! Well, for me at least.
Following on from my post of 12 January 2008, my telly is now wall-mounted. I’d furnished myself with a tap and die set from my local Motorists Discount Centre, but then found that the M5 screws (or are they M6? anyway…) that came with the bracket WILL fit in the threaded holes on the rear of the set if you use way more force than you’d expect to use on a machine thread – especially on the back of a £600 piece of electronic equipment.
Best of luck to the rest of you.
Hi Samsung lovers,
We recently purchased a Samsung LE32S8 in Portugal for our home there and also had a problem with the bolts for the back.
However as Portugal is a little behind the times we managed to obtain the perfect fitting bolts. I don’t know what the guage is but have 2 spare and would be willing to send to someone to try them to see if the holes are the same size. If they fit I can try to get more when I return in april to send on to anyone at what they cost me. They are about 7euros for the bolts with nuts.
Martin
Martin,
We are hoping to fit a wall bracket to a Samsung LE26S81 in a villa in Portugal in a couple of weeks.Could you tell me which shop you bought the the fiiting bolts and what they were called,in Portuguese.Many thanks.
David
Hi there,
I have a Samsung LE32R87BD which I want to wallmount, however, I’ve lost the original screws that came with the TV.
I’m scared to ask but does anyone know what I need to buy and where I might be able to get them?
Thanks in advance for any help in this matter.
Peter
Hi.
The threaded disease has moved on to other brands. My friend (No, really!) has bought a Techwood 81cm LCD from Carrefour supermarket in France which is made by some Turkish manufacturer. It has a 200×200 VESA setup at the back and guess what? 4mm and 5mm don’t fit the Nylon inserts.
The helpline engineer confirmed the problem by trying some himself and said he would happily post us some but he wasn’t allowed to!!
So! Do Samsung make these Tvs for the Turkish supplier. OR does the Turkish Factory make “Samsungs” (It is very Samsung like!)
I feel we should be told!
Cheers
L
For what it’s worth this problem is not limited to Samsung. I have exactly the same issue with Alba, who have been bought by Argos.
I have a very nice, veru good value 32″ LCD HD tv, BUT it has the dreaded M4.5 screw holes (only just discovered this after buying a couple of packets of ‘near’ size machine screws from my local B&Q.
I’m about to ‘have a go’ at Argos as in my view this defect makes the product ‘unfit for purpose’
I’ll advise the outcome !!!
Paul