Orange infuriate my soul

I recently applied to join Orange as I was spending more than I needed to on my monthly bills with T-Mobile. I gave T-Mobile a chance to match the deal I could get with Orange but they could only give me it on a 12 month contract. I don’t do twelve month contracts any more, one month rolling is all I’m willing to sign up to since I buy my own mobiles unlocked and outright.

Since I’ve only lived at my new address for 18 months, Orange wanted proof of my address using some kind of utility bill so, being the environmentally friendly person I am using paperless billing and online accounts as much as possible, I downloaded my latest bill from my energy provider and emailed it to Orange’s referral team as requested…this is what I got back.

So the referrals department received my proof but weren’t able to accept it….

No explanation as to why or what the cause of their non-acceptance was they just didn’t accept something they asked for and were sent. So am I to guess what they want?!

Last chance Orange or I take my business to O2, again.